Warranty Policy

At Martheri, we are committed to providing quality furniture and fair support for product quality concerns.

Warranty Coverage

This policy applies to sideboards, storage cabinets, display cabinets, kitchen islands, nightstands, end tables, and related furniture purchased from Martheri.

Martheri does not provide an additional voluntary commercial warranty period for these collections. This does not affect statutory warranties, consumer guarantees, or mandatory legal rights applicable to your purchase.

Product Quality Issues

If a product arrives with a manufacturing defect, missing component, broken part, or other quality issue, contact customer service.

For sideboards, quality issues may include defective frames, damaged structural joints, faulty drawers, defective doors, or missing supplied components.

For storage and display cabinets, quality issues may include defective hinges, damaged glass panels, faulty shelving supports, defective drawer mechanisms, or manufacturing defects affecting structural stability.

For kitchen islands, quality issues may include defective worktops, faulty drawers, damaged frames, missing hardware, or defective supplied components.

For nightstands and end tables, quality issues may include defective legs, damaged structural joints, faulty drawers, or defects affecting normal intended use.

Products that materially differ from their descriptions are handled according to applicable consumer protection laws.

Proper Use and Care

Customers should follow the assembly, use, cleaning, and maintenance instructions supplied with each product.

Cabinets, shelves, drawers, and tables must not exceed their stated weight limits. Tall furniture should be secured against tipping according to its installation instructions.

Wood, marble, glass, metal, and other materials should be maintained using suitable cleaning methods.

Exclusions

Damage caused by misuse, accidents, improper assembly, unauthorized modification, overloading, unsuitable cleaning, or failure to follow product instructions is not considered a manufacturing defect.

Normal wear and tear, natural material variations consistent with product descriptions, and damage caused by improper handling or maintenance are not covered by an additional voluntary commercial warranty.

These exclusions do not restrict mandatory consumer rights or remedies under applicable law.

How to Submit a Claim

Contact [email protected] with your order number, product name, a description of the issue, and clear photographs or videos where applicable.

For visible damage upon delivery, please report the issue as soon as reasonably possible, preferably within 7 calendar days. This period does not restrict statutory rights.

Contact customer service before returning a product.

Resolution

After reviewing your claim, Martheri will provide an appropriate resolution under applicable law. Depending on the circumstances, this may include repair, replacement parts, replacement, or refund.

For confirmed defective or incorrectly supplied products, reasonable return shipping costs will be covered where required by law or agreed upon by customer service.

Contact Information

Brand Name: Martheri

Company Name: Xiangyang Hongsidai Trading Co., Ltd.

Email: [email protected]

Business Address: Storefront Premises, No. 67 Wanzhou Avenue, Jiazhuang Village, Xiangyang High-tech Development Zone, Xiangyang, Hubei 441000, China.

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)