Shipping Policy

Thank you for shopping with Martheri. We aim to provide a reliable and convenient delivery experience.

Shipping Destinations

Martheri ships to eligible countries and regions supported by our shipping services. Available destinations and shipping options are displayed at checkout.

If shipping restrictions prevent an order from being fulfilled, we will notify the customer and arrange an appropriate resolution under applicable law.

Shipping Rates

Orders of $49.99 USD or more qualify for free standard shipping.

Orders below $49.99 USD are charged a standard shipping fee of $6.99 USD.

The qualifying order value is calculated after applicable discounts and before shipping charges and taxes. Final shipping costs are displayed at checkout before payment.

Order Processing Time

Orders are processed within 1–2 business days after payment confirmation. Business days exclude weekends and public holidays.

Shipping confirmation and tracking information are sent by email after dispatch.

Estimated Delivery Time

Estimated total delivery time is 8–17 business days from order confirmation, including the 1–2 business days required for processing.

Delivery estimates exclude weekends and public holidays and are not guaranteed arrival dates.

Actual delivery may depend on destination, carrier operations, customs clearance, weather, public holidays, and other logistical circumstances.

Order Tracking

Tracking information is sent by email after dispatch when available. Tracking updates may take time to appear.

For assistance, contact [email protected] with your order number.

Shipping Delays

Delays may occur because of severe weather, customs inspections, carrier disruptions, public holidays, incorrect delivery information, or other logistical circumstances.

If delivery exceeds the estimated period, contact customer service for assistance.

Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country or region.

Unless otherwise stated at checkout or required by law, customers are responsible for applicable import charges.

Incorrect Shipping Information

Customers are responsible for providing accurate delivery information. If an error occurs, contact [email protected] immediately.

We will make reasonable efforts to update the delivery address before dispatch, but changes cannot be guaranteed after shipment.

Lost, Damaged, or Incorrect Orders

If an order has not arrived within the estimated delivery period or arrives damaged, defective, incomplete, or incorrect, contact [email protected].

Include your order number, a description of the issue, and photographs where applicable.

We will review the matter under our Return and Refund Policy and applicable law.

Order Cancellations

Contact customer service promptly to request cancellation or modification. Requests depend on order status.

Once an order has shipped, cancellation or modification may no longer be possible through the standard order process. Mandatory statutory rights remain unaffected.

Contact Information

Brand Name: Martheri

Company Name: Xiangyang Hongsidai Trading Co., Ltd.

Email: [email protected]

Business Address: Storefront Premises, No. 67 Wanzhou Avenue, Jiazhuang Village, Xiangyang High-tech Development Zone, Xiangyang, Hubei 441000, China.

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)