Return and Refund Policy

At Martheri, we aim to provide a clear and straightforward return and refund process.

Returns

Martheri offers a standard 30-calendar-day return window from the date of delivery for eligible products.

To request a return, contact [email protected] within 30 calendar days of receiving your order.

Products must be unused and in their original condition, without alteration or damage after delivery. Original components, accessories, and packaging should be included where reasonably possible. Proof of purchase is required.

Contact customer service before returning any product. Approved returns will receive the appropriate return address and instructions.

Damaged, Defective, or Incorrect Items

Inspect your order upon delivery. If an item arrives damaged, defective, incomplete, or incorrect, contact [email protected] as soon as reasonably possible, preferably within 7 calendar days.

Include your order number, a description of the issue, and clear photographs where applicable.

We will review the matter and provide an appropriate resolution under applicable law, including repair, replacement, exchange, or refund.

The preferred reporting period does not restrict mandatory consumer rights.

Return Shipping Costs

Customers are generally responsible for return shipping costs associated with eligible change-of-mind returns where permitted by law.

For confirmed damaged, defective, or incorrectly supplied products, Martheri will cover reasonable return shipping costs where required by law or agreed upon by customer service.

Refunds

Once an approved return has been received and inspected, we will notify you of the refund decision.

Approved refunds are generally issued to the original payment method. We aim to process approved refunds within 5–10 business days after return inspection.

Banks and payment providers may require additional time.

Original shipping charges for change-of-mind returns may be non-refundable, except where required by law.

Exchanges

Exchanges depend on product availability and approval. If a replacement is unavailable, we may offer an appropriate alternative or refund under applicable law.

Return Exceptions

Where permitted by law, standard change-of-mind returns may be refused for products that have been used, modified, damaged after delivery, are missing essential components, or were custom-made.

For cabinets, sideboards, nightstands, and tables, original shelves, drawers, legs, handles, hardware, and other supplied components should be included where reasonably possible.

These conditions do not limit mandatory rights concerning defective or incorrectly supplied products.

Order Cancellations

Contact [email protected] promptly to request cancellation or modification.

We will make reasonable efforts to assist before dispatch. Once shipped, cancellation or modification may no longer be possible through the standard order process.

Mandatory statutory rights remain unaffected.

Contact Information

Brand Name: Martheri

Company Name: Xiangyang Hongsidai Trading Co., Ltd.

Email: [email protected]

Business Address: Storefront Premises, No. 67 Wanzhou Avenue, Jiazhuang Village, Xiangyang High-tech Development Zone, Xiangyang, Hubei 441000, China.

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)